Customer Service Executive

Focus Group; Birmingham; Hybride; GBP 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Birthday leave

Enhanced parental leave

Volunteer day

Health & pension

Résumé du poste

Focus Group in Birmingham is hiring a Customer Service Executive to join our Customer Loyalty team. You will handle calls and emails, resolve billing queries, and help keep customers happy.

This permanent, hybrid role offers a £25,000 salary and standard benefits. Hours are Monday to Friday, 9am to 5:30pm, with opportunities to develop within the company and build a career in customer support. At Focus Group, you’ll work across the business to provide outstanding service and maintain CRM records.

Qualifications

• Contact centre or customer service experience.
• Great phone and written communication, and comfortable with numbers.
• A calm, practical problem solver who can juggle a busy day.
• Someone who works well on their own and as part of a team.
• Confident using email, Word and CRM systems.

Responsabilités

• Answering customer calls and emails.
• Getting to the bottom of queries and complaints, including billing and invoices, and putting things right.
• Talking with customers thinking of leaving, and working out how we can keep them happy.
• Keeping clear records on our CRM (customer relationship management) system.
• Hitting your targets and making every customer experience a good one.

Connaissances

Customer service experience

Phone & written communication

Numbers proficiency

Calm problem solver

Team player

CRM systems

Outils

CRM software

Description du poste

Customer Service Executive

Department: Customer Loyalty

Employment Type: Permanent

Location: Birmingham

Compensation: £25,000 / year

Description

Customer Service Executive

Salary: £25,000pa

Location: Birmingham

Hours: Monday - Friday 9am - 5.30pm

Be the difference. Be part of the team.

Great customer service is about more than answering questions. It’s about finding solutions, building relationships and turning a tricky situation into a great customer experience.

At Focus Group, no two days are quite the same. From helping with billing queries and orders to resolving complaints, you’ll get involved in all sorts of things, working across the business to make sure our customers get the support they need.

And it doesn’t stop there. We believe in helping our people grow, with Customer Service Executives going on to build careers in areas like IT Support, Sales and Customer Loyalty. It’s a chance to learn new skills, discover what you’re good at and see where a career with Focus Group could take you.

You’ll be joining a team that looks out for one another, celebrates success and goes the extra mile for our customers. There’s a real sense of togetherness, and everyone plays their part.

If you love helping people, enjoy finding solutions and want to be part of a team that supports your growth, we’d love to hear from you.

What you’ll be doing

• Answering customer calls and emails
• Getting to the bottom of queries and complaints, including billing and invoices, and putting things right
• Talking with customers thinking of leaving, and working out how we can keep them happy
• Keeping clear records on our CRM (customer relationship management) system
• Hitting your targets and making every customer experience a good one

What we’re looking for

• Contact centre or customer service experience
• Great phone and written communication, and comfortable with numbers
• A calm, practical problem solver who can juggle a busy day
• Someone who works well on their own and as part of a team
• Confident using email, Word and CRM systems

Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.

No 9-5 experience? Don’t hold back. If you’ve delivered excellent customer service and have the right attitude, we’d love to hear from you. We’re always keen to speak to people who share our company values and put customers at the heart of everything we do.