Customer Support Coordinator – Birmingham (Temp)

Katiebard; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Katiebard is seeking a friendly and proactive Customer Support Coordinator for a temporary assignment in Birmingham city centre. The role focuses on delivering excellent customer service via a mix of live chat and phone calls, supporting internal and external stakeholders using the company CRM system.

You will need strong written and verbal communication skills, prior customer-facing experience, and a willingness to work in an office-based environment.

Qualifications

• Strong written and verbal communication skills required.
• Experience in a customer-facing role in hospitality, retail or administration is preferred.
• Proactive, efficient service using CRM systems to interact with stakeholders.

Responsibilities

• Handle a mix of live chat and phone calls, providing timely assistance to customers.
• Use the company CRM system to track interactions and ensure high standards of service.
• Liaise with internal and external stakeholders to resolve issues and improve experience.

Skills

Communication skills

Customer-facing experience

Administration

Tools

CRM systems

Job description

Katiebard is seeking a friendly and proactive Customer Support Coordinator for a temporary assignment in Birmingham city centre. The role focuses on delivering excellent customer service via a mix of live chat and phone calls, supporting internal and external stakeholders using the company CRM system.

You will need strong written and verbal communication skills, prior customer-facing experience, and a willingness to work in an office-based environment.