Order Processor

Emplas Window Systems; Wellingborough; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

28 days holidays

Birthday day off

Holiday purchase

Pension scheme

Training & development

Salary sacrifice

Social events

Recognition awards

Length of service rewards

Job summary

Emplas Window Systems is seeking an orderly and proactive administrator to manage order processing and data entry. You will own the communications page for manual orders and quotes and work with production and CSO teams to resolve questions and errors promptly.

The role requires meticulous attention to detail, strong communication, and good time management. 40 hours a week, on-site in the UK, with several employee benefits on offer.

Qualifications

• Previous order processing or administrator experience within the same or similar industry

Responsibilities

• Take ownership of the Communications page, where all manual orders and quotes are received.
• Review incoming requests, complete feasibility checks, and ensure all required information is present.
• Log orders and quotes promptly and accurately for the wider team to process.
• Support the production/processing team with processing errors and ensure this is communicated with the customer.
• Support with the logging and administration of manual orders.
• Assist with stock order entry and checks as required. Maintain high levels of accuracy when inputting data into systems.
• Handle general customer enquiries via phone, providing clear, friendly, and professional assistance.
• Identify issues quickly and elevate where appropriate.
• Work closely with the Processing and CSO teams to resolve order-related questions.
• Provide timely updates and ensure information is shared clearly across departments.
• Proactively highlight issues or trends that may impact workflow or customer experience.
• Ensure internal processes and procedures are followed at all times. Support continuous improvement by identifying opportunities to streamline workflows or reduce errors. Maintain accurate records and support audit or compliance activities where needed.

Skills

Attention to detail

Driven & creative

Change management

Communication skills

Time management

Organised

Punctual

Reliability

Prioritisation

Job description

Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

Key Responsibilities And Duties

• Take ownership of the Communications page, where all manual orders and quotes are received.
• Review incoming requests, complete feasibility checks, and ensure all required information is present.
• Log orders and quotes promptly and accurately for the wider team to process.
• Support the production/processing team with processing errors and ensure this is communicated with the customer.
• Support with the logging and administration of manual orders.
• Assist with stock order entry and checks as required. Maintain high levels of accuracy when inputting data into systems.
• Handle general customer enquiries via phone, providing clear, friendly, and professional assistance.
• Identify issues quickly and elevate where appropriate.
• Work closely with the Processing and CSO teams to resolve order-related questions.
• Provide timely updates and ensure information is shared clearly across departments.
• Proactively highlight issues or trends that may impact workflow or customer experience.
• Ensure internal processes and procedures are followed at all times. Support continuous improvement by identifying opportunities to streamline workflows or reduce errors. Maintain accurate records and support audit or compliance activities where needed.
• This is not an exhaustive list and will be subject to any other duties or responsibilities as required by the demands of the business and appropriate to the grade and level of this role.

Requirements

Experience

• Previous order processing or administrator experience within the same or similar industry

Skills/Qualifications

• Excellent attention to detail.
• Enthusiastic, driven, creative and focused.
• Able to initiate, manage and adapt to change.
• Excellent communication skills.
• Well organised and able to prioritise workload.
• Effective Time Management.
• Reliable and punctual.

Other information

Hours

40 hours per week, Monday to Friday, 08:30 - 17:00

Salary

£24,784.50 per annum

In return, we offer:

• 28 days holidays (including bank holidays)
• Birthday day off
• Holiday purchase scheme
• Pension scheme
• Ongoing training and personal development opportunities
• Salary sacrifice schemes*
• Social events
• Recognition Awards
• Length of Service Rewards