Customer Support Specialist – Banking with Flexible Hours

Lloyds Bank plc; Inverness; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Lloyds Banking Group is hiring for a Customer Support role in Inverness. You will work in branches, delivering face-to-face assistance, handling banking tasks and guiding customers through digital services.

You’ll develop empathy, build relationships, and aim to provide an outstanding customer experience. Progression opportunities across the Group are available, with training and support provided.

Qualifications

• Minimum 12 months customer service experience.
• Ability to quickly build relationships to give customers a fantastic experience.
• Show empathy and care when resolving queries and supporting customers.

Responsibilities

• Provide face-to-face support to customers in branches.
• Assist with everyday banking tasks and guidance.
• Promote and support digital banking services to customers.
• Connect customers with the right products and services.
• Opportunity to progress into other roles across the Group.

Skills

Customer service

Relationship-building

Empathy

Team player

Adaptable

Calm under pressure

Job description

Lloyds Banking Group is hiring for a Customer Support role in Inverness. You will work in branches, delivering face-to-face assistance, handling banking tasks and guiding customers through digital services.

You’ll develop empathy, build relationships, and aim to provide an outstanding customer experience. Progression opportunities across the Group are available, with training and support provided.