Part-Time Banking Support Advisor (Face-to-Face)

Lloyds Banking Group; Inverness; On-site; GBP 16,000 - 17,000; Part time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical with BUPA

Share schemes

Discounted shopping

Holiday 22 days (pro rated)

Wellbeing programs

Parental leave

Uniform provided

Job summary

Lloyds Banking Group in Inverness is seeking a Customer Support advisor for a part-time, 21-hour week. You will provide face-to-face support in Bank of Scotland branches within a reasonable distance, helping customers with banking needs and progressing digital services. Training is provided to build confidence in supporting diverse customer scenarios.

The role emphasizes empathy, reliability, and a customer-first mindset, with opportunities to grow into other channels across the Group.

Qualifications

• Requires a minimum of 12 months customer service experience.
• Be a people person who cares about helping customers with their finances.
• Ability to quickly build relationships to deliver excellent service.
• Show empathy and integrity, resolving queries and instilling confidence in the service.
• Commitment to go above and beyond for customers and to deliver on promises.
• Strong teamwork and collaboration with colleagues to meet customers' needs.

Responsibilities

• Provide face-to-face support to customers in branches.
• Assist with everyday banking tasks and important moments for customers.
• Promote and support digital services; help customers use online and mobile banking.
• Identify opportunities to connect customers with appropriate products and services.
• Be adaptable and calm under pressure; potential progression into other channels over time.

Skills

Customer service

Empathy

People skills

Team player

Relationship building

Job description

Lloyds Banking Group in Inverness is seeking a Customer Support advisor for a part-time, 21-hour week. You will provide face-to-face support in Bank of Scotland branches within a reasonable distance, helping customers with banking needs and progressing digital services. Training is provided to build confidence in supporting diverse customer scenarios.

The role emphasizes empathy, reliability, and a customer-first mindset, with opportunities to grow into other channels across the Group.