Empathetic Bank Customer Support - Part-Time (Berwick)

Lloyds Banking Group; Berwick-upon-Tweed; On-site; GBP 16,000 - 17,000; Part time

Benefits offered by this job

Up to 15% pension

Annual bonus

Private medical with BUPA

22 days holiday pro-rated

Job summary

Bank of Scotland in Berwick-upon-Tweed is seeking a part-time Customer Support colleague to join our branch team. You will provide face-to-face assistance to customers during branch hours and support a range of everyday banking tasks, including helping customers with digital banking.

No previous financial services experience is required; we provide comprehensive training. You will promote digital services and connect customers with the right products, with opportunities to move into other Group

Qualifications

• Minimum of 12 months customer service experience.
• Able to build relationships quickly to give customers a great experience.
• Willingness to learn and support customers with their finances.

Responsibilities

• Provide face-to-face support to customers in branches.
• Assist with everyday banking tasks and guidance.
• Promote and support digital banking services to customers.
• Help customers use online and mobile banking independently.

Skills

Customer service

Empathy

Relationship building

Calm under pressure

Team player

Communication

Job description

Bank of Scotland in Berwick-upon-Tweed is seeking a part-time Customer Support colleague to join our branch team. You will provide face-to-face assistance to customers during branch hours and support a range of everyday banking tasks, including helping customers with digital banking.

No previous financial services experience is required; we provide comprehensive training. You will promote digital services and connect customers with the right products, with opportunities to move into other Group