Internal Account Manager

Rubicon Recruitment Agency; Poole; In loco; GBP 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly profit share

Onsite parking

Lunch Fridays

Cycle to Work

LinkedIn Learning access

Employee assistance programme

Descrizione del lavoro

Rubicon Recruitment Agency is seeking an Internal Account Manager for our Poole office. The role focuses on solving customer problems and ensuring orders progress smoothly, with opportunities for bonus and growth within a supportive pod.

You will manage inquiries, process orders across ERP/CRM, and coordinate logistics to deliver results. A background in account management or customer service is ideal, with strong Excel and multi-system experience.

Competenze

• Background in account management, customer service, coordination or PA work where you owned problems, not just followed scripts.
• Excellent Excel skills and confidence using multiple systems.
• Strong organisational abilities and the ability to juggle several priorities.
• Confident, professional communication by email, phone and Teams.
• Resilience and initiative when plans change.
• Experience in supply chain, logistics or export would be useful but isn’t essential.

Mansioni

• Manage a shared customer inbox and phone line, owning queries through to resolution.
• Process customer orders from receipt to delivery across ERP, CRM and data systems.
• Find alternatives when products are delayed or unavailable and work with internal experts.
• Coordinate goods and booking transport to third-party logistics sites within freight allowances.
• Prepare shipping and export paperwork.
• Review stock and reorder reports and make recommendations based on forecasts.

Conoscenze

Strong Excel skills

Excellent organisation

Professional communication

MS Teams

Resilience

Prioritisation

Strumenti

ERP systems

CRM

Data systems

Descrizione del lavoro

Internal Account Manager - Poole - up to £31,000 per annum

Do you get more satisfaction from solving a customer's problem than from chasing a sale?
This Internal Account Manager role pays up to 31,000 plus bonus and based in Poole.
When an order hits a snag, you'll be the one who finds the alternative, brings in the right people and gets it sorted.

As an Internal Account Manager, you will benefit from:

• Monthly profit share bonus, plus an account management scheme linked to pod performance
• A supportive pod structure, working alongside a fellow Internal Account Manager and a Customer Success Manager
• Full product training, with specialist support from experienced colleagues
• Holiday buy-back scheme and company sick pay
• Free onsite parking and free lunch Fridays
• Employee assistance programme and Perks at Work
• Free LinkedIn Learning access, Cycle to Work scheme and regular company socials

As an Internal Account Manager, your responsibilities will include:

• Managing a shared customer inbox and phone line, owning queries through to resolution
• Processing customer orders from receipt to delivery across ERP, CRM and data systems
• Finding alternatives when products are delayed or unavailable, and working with internal experts to get the best outcome
• Coordinating goods in and booking transport to third-party logistics sites within agreed freight allowances
• Preparing shipping and export paperwork
• Reviewing stock and reorder reports, and making recommendations based on customer forecasts

As an Internal Account Manager, your experience will include:

• A background in account management, customer service, coordination or PA work where you owned problems, not just followed scripts
• Strong Excel skills and confidence picking up multiple systems
• Excellent organisation and the ability to juggle several priorities at once
• Confident, professional communication by email, phone and Teams
• Resilience and initiative when plans change
• Experience in supply chain, logistics or export would be useful but isn't essential

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.