Technical Sales Support

Rubicon Recruitment; Poole; On-site; GBP 26,000 - 36,000; Full time

Job summary

Rubicon Recruitment in Poole is seeking a Technical Sales Support to be the go-to contact for customer enquiries, with responsibilities from first contact to CPD seminar bookings.

You'll develop technical product knowledge in construction or waterproofing, support Regional Technical Managers, organise events, manage CRM records, and contribute to the desk's smooth operation day-to-day.

Qualifications

• Experience in a customer-facing or sales support role.
• Confidence using CRM systems.
• Strong organisational skills.
• Interest in developing technical product knowledge.
• Experience arranging events, training sessions, or seminars is an advantage.

Responsibilities

• Support Regional Technical Managers with customer enquiries and area development.
• Identify and qualify promising sales leads from multiple sources.
• Handle technical product enquiries and requests for literature or samples.
• Organise, register, and help secure bookings for CPD seminars.
• Manage and follow up on contractor lists, sales leads, and live projects.
• Maintain and update the company's CRM system and database records.

Skills

CRM experience

Customer-facing

Organisation skills

Event coordination

Tools

CRM software

MS Office

Job description

Technical Sales Support - Poole - £31,000

You'll be the go-to person customers turn to when they need fast, reliable answers.

Every enquiry that lands with you gets followed through, from first contact to CPD seminar booked.

This is a role where your organisation and people skills are genuinely put to work, not just admired.

As a Technical Sales Support, you will benefit from:

• Genuine variety, no two days the same between enquiries, events, and admin
• Hands-on exposure to technical product knowledge and CPD seminar delivery
• A visible, people-facing role supporting Regional Technical Managers directly
• Supportive management and structured on-the-job development
• Real opportunity to build knowledge that can shape your career long-term

As a Technical Sales Support, your responsibilities will include:

• Support Regional Technical Managers with customer enquiries and area development
• Identify and qualify promising sales leads from multiple sources
• Handle technical product enquiries and requests for literature or samples
• Organise, register, and help secure bookings for CPD seminars
• Manage and follow up on contractor lists, sales leads, and live projects
• Maintain and update the company's CRM system and database records

As a Technical Sales Support, your experience will include:

• Experience in a customer-facing or sales support role
• Confidence using CRM systems, or a willingness to learn quickly
• Strong organisational skills, comfortable managing multiple enquiries at once
• Interest in developing technical product knowledge in the construction or waterproofing sector
• Experience arranging events, training sessions, or seminars is an advantage

You’ll be joining at a point where your input on CRM and contractor management genuinely shapes how the desk runs, and where technical knowledge you build early on opens doors later.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made