Customer Support Apprentice – Diverse Council Services

Bidvane; Tendring; Remote; GBP 12,000 - 18,000; Full time

Job summary

Tendring District Council is seeking a Level 2 Customer Support Apprentice to join the Customer Support Team within the Partnerships Service. The role involves handling public enquiries in person, by phone and electronically, supporting reception and the main switchboard, and providing administrative and telephony help across council services.

The apprenticeship offers varied experience across housing, property, revenues, benefits, environmental, building and engineering services.

Qualifications

• Interest in customer service.
• Enthusiasm, self-motivation and organisation.
• Independent working and initiative.

Responsibilities

• Handle public enquiries face to face, by telephone and electronically.
• Support Pier Avenue Reception and the Council’s main switchboard.
• Answer general enquiries and direct callers to the appropriate Council officers or sections.
• Provide administrative and telephony support across the department.
• Support Building and Engineering Services.
• Support Housing Services.
• Support management of Council-owned properties.
• Support Revenues and Benefits Services.
• Support Environmental Services.
• Support Private Sector Housing.

Skills

Customer service

Enthusiasm

Organisation

Initiative

Job description

Tendring District Council is seeking a Level 2 Customer Support Apprentice to join the Customer Support Team within the Partnerships Service. The role involves handling public enquiries in person, by phone and electronically, supporting reception and the main switchboard, and providing administrative and telephony help across council services.

The apprenticeship offers varied experience across housing, property, revenues, benefits, environmental, building and engineering services.