Frontline Customer Service Apprentice – Level 2

Islington; City Of London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

London Living Wage

Learning and development opportunities

Flexible working arrangements

Local government pension scheme

Cycle to Work scheme

Job summary

Islington Council is recruiting for a Customer Service Apprentice to support the Access Islington team. You will handle front-line enquiries, assist with data collection, and record resident information while working towards a Level 2 Customer Service apprenticeship.

The 18-month program includes training, development opportunities, a buddy/mentor, and access to colleagues and tutors to support learning. Applicants must meet entry requirements and be an Islington resident or related category.

Qualifications

• Be aged 16 or above and eligible to work in the UK.
• Islington resident or Islington care leaver or Islington school leaver in the last 12 months.
• Pass course entry tests, e.g., Maths and English, for this apprenticeship.

Responsibilities

• Respond to customer enquiries via phone and in person.
• Assist with data collection and record resident information on IT systems.
• Enter applications and decisions using Word, Excel and internal systems.
• Complete the Level 2 Customer Service Practitioner apprenticeship.
• Participate in the council's apprenticeship network and development activities.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

GCSE Maths/English

Tools

Word

Excel

Job description

Islington Council is recruiting for a Customer Service Apprentice to support the Access Islington team. You will handle front-line enquiries, assist with data collection, and record resident information while working towards a Level 2 Customer Service apprenticeship.

The 18-month program includes training, development opportunities, a buddy/mentor, and access to colleagues and tutors to support learning. Applicants must meet entry requirements and be an Islington resident or related category.