Apprentice - Customer Support

Tendring District Council; Tendring; On-site; GBP 14,000 - 17,000; Full time

Job summary

Tendring District Council is offering an Administration Assistant Apprenticeship (Level 2) in Customer Service. You will work in the Customer and Commercial Department within the Partnerships Service, supporting reception, switchboard and a range of service areas, while completing the apprenticeship in workplace settings.

The role requires GCSE English and Maths (grade 4) and offers a 37-hour week with a projected duration of 1 year 3 months, starting 2027-01-04 and closing 2026-11-20 for

Qualifications

• GCSE English grade 4 or above is essential.
• GCSE Maths grade 4 or above is essential.

Responsibilities

• Deal with public enquiries face-to-face, by phone or electronically.
• Provide administrative and telephony support across the department.
• Support Pier Avenue Reception and the Council Switchboard.
• Assist with other duties across Building and Engineering, Housing, Revenues and Benefits, Environmental Services and Private Sector Housing.

Skills

Communication skills

IT skills

Attention to detail

Administrative skills

Team working

Initiative

Education

GCSE English

GCSE Maths

Job description

• To operate as part of a customer-focused team which forms part of the Customer and Commercial Department which in turn sits within the Partnerships Service.
• You will be dealing with contact from the public either face to face, over the telephone or electronically.
• Providing support to Pier Avenue Reception and the Council main Switchboard, dealing with general enquires and forwarding callers to the appropriate officers/sections within TDC.
• Also, providing administrative and/or telephony support across the department which, in addition to the above, includes the following areas:
• Building and Engineering Services
• Housing Services
• Management of council owned properties
• Revenues and Benefits Services
• Environmental Services
• Private Sector Housing

Training

The Administration Assistant Apprenticeship Standard Level 2 combines the knowledge, skills and behaviours required of the standard and can include functional skills in maths and English if required.

Delivery will be in the workplace with an assessor or coach through a combination of face to face visits and online assessing, coaching, training and mentoring.

The typical duration of this apprenticeship is 12 months. Assessment will take place throughout the apprenticeship to enable to apprentice to show their occupational competence.

What happens at the end

• Career progression will be dependent on vacancies coming up within the team or wider organisation
• Internal employees can apply for roles as and when they are advertised.

Skills

• Communication skills
• IT skills
• Attention to detail
• Administrative skills
• Team working
• Initiative

Qualifications

• GCSE English (grade 4) - essential
• GCSE Maths (grade 4) - essential

Key details

• Wage: £15,392 a year
• Working week: Monday to Thursday, 08:45 - 17:15. Friday, 08:45 - 16:45.
• Hours: 37 hours per week
• Duration: 1 Year 3 Months
• Start date: 2027-01-04
• Closing date: 2026-11-20
• Apprenticeship standard: Customer service practitioner (level 2)
• Training provider: TENDRING DISTRICT COUNCIL

About the employer

Tendring District Council is responsible for providing district level services in the Tendring District, which includes towns such as Clacton-on-Sea, Brightlingsea, Harwich, Dovercourt, Frinton-on-Sea, Manningtree, and Walton on the Naze. The council is based in Clacton on Sea, the largest town in the district. The district was formed in 1974.