Apprentice - Customer Support (L2)

Bidvane; Tendring; Remote; GBP 12,000 - 18,000; Full time

Job summary

Tendring District Council is seeking a Level 2 Customer Support Apprentice to join the Customer Support Team within the Partnerships Service. The role involves handling public enquiries in person, by phone and electronically, supporting reception and the main switchboard, and providing administrative and telephony help across council services.

The apprenticeship offers varied experience across housing, property, revenues, benefits, environmental, building and engineering services.

Qualifications

• Interest in customer service.
• Enthusiasm, self-motivation and organisation.
• Independent working and initiative.

Responsibilities

• Handle public enquiries face to face, by telephone and electronically.
• Support Pier Avenue Reception and the Council’s main switchboard.
• Answer general enquiries and direct callers to the appropriate Council officers or sections.
• Provide administrative and telephony support across the department.
• Support Building and Engineering Services.
• Support Housing Services.
• Support management of Council-owned properties.
• Support Revenues and Benefits Services.
• Support Environmental Services.
• Support Private Sector Housing.

Skills

Customer service

Enthusiasm

Organisation

Initiative

Job description

This Level 2 Customer Support Apprentice joins Tendring District Council’s Customer Support Team, within the Customer and Commercial Department in the Partnerships Service. The role handles public enquiries in person, by phone and electronically, supports reception and the main switchboard, and provides administrative and telephony help across council services. It offers varied experience across housing, property, revenues, benefits, environmental, building and engineering services as part of an apprenticeship. The post is 37 hours a week.

What the job involves

• Handle public enquiries face to face, by telephone and electronically
• Support Pier Avenue Reception and the Council’s main switchboard
• Answer general enquiries and direct callers to the appropriate Council officers or sections
• Provide administrative and telephony support across the department
• Support Building and Engineering Services
• Support Housing Services
• Support management of Council-owned properties
• Support Revenues and Benefits Services
• Support Environmental Services
• Support Private Sector Housing

Skills & knowledge

• Interest in customer service
• Enthusiasm, self-motivation and organisation
• Independent working and initiative