Customer Support Agent - Inbound Calls & Payments

Marston Holdings Limited; Rochdale; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Staff discounts

Work-life balance

Training and support

Job summary

Marston Holdings Ltd is seeking a Customer Service Agent for a full-time fixed-term contract of 3 months. You will handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner.

The role is 37.5 hours per week, with shifts between 8am–8pm, Monday to Friday, offering a dynamic team environment and opportunities to gain valuable contact centre experience.

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handling inbound customer calls
• Taking and processing payments accurately
• Supporting customers with applications and account queries
• Managing sensitive or difficult conversations with confidence and empathy
• Updating customer records using internal systems

Skills

Excellent communication

Listening skills

Time management

Microsoft Office

Phone manner

Team player

Tools

Microsoft Office

Job description

Marston Holdings Ltd is seeking a Customer Service Agent for a full-time fixed-term contract of 3 months. You will handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner.

The role is 37.5 hours per week, with shifts between 8am–8pm, Monday to Friday, offering a dynamic team environment and opportunities to gain valuable contact centre experience.