Customer Service Agent

Marston Holdings Limited; Inverness; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Staff benefits

Job summary

Marston Holdings Ltd is seeking friendly Customer Service Agents for its busy Contact Centre in the UK. You will handle inbound calls, process payments, assist with applications, and respond to a wide range of queries with empathy and professionalism.

The role is full-time, 37.5 hours per week, with shifts between 8am and 8pm, Monday to Friday. This fixed-term 3-month contract offers an excellent chance to gain contact centre experience within a supportive team.

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handle inbound customer calls.
• Take and process payments accurately.
• Assist with applications and account queries.
• Respond to queries in a professional and empathetic manner.
• Update customer records using internal systems.

Skills

Customer service

Communication

Time management

Teamwork

Independent work

Tools

Microsoft Office

Job description

Full Time - Fixed Term (3 Months) Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team.

Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.

As a Customer Service Agent, you will play a vital role in supporting customers and guiding them towards the right solutions. You’ll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner.

This is a full time, 37,5 hours per week (working shifts between 8am - 8pm Monday to Friday).

This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.

What You Will Be Doing:

• Handling inbound customer calls
• Taking and processing payments accurately
• Supporting customers with applications and account queries
• Managing sensitive or difficult conversations with confidence and empathy
• Updating customer records using internal systems

What We Are Looking For:

• Experience handling and resolving challenging customer situations
• Excellent communication and listening skills
• Strong organisational and time management abilities
• Confident using Microsoft Office applications
• A professional and friendly phone manner
• Able to work independently as well as part of a team

What’s in It for You?

• Supportive, dynamic and friendly team
• Competitive annual leave: 25 days annual leave plus bank holidays.
• Enhanced maternity/paternity packages (eligibility criteria apply)
• Pension scheme
• Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
• Work-life balance with only 1 in 3 Saturdays required.
• Shifts between 8am and 8pm, Monday to Friday.
• Ongoing training and support to help you maximise your potential.

Who We Are:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be an equal opportunity employer - we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

INDC