Remote Customer Care Advisor - Inbound Support

Premium Credit Limited; Greater London; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday (plus up to 5 days buy

Competitive pension scheme

Learning and development opportunities

Employee Assistance Programme 24/7

Volunteering days

Lifestyle discounts

Job summary

Premium Credit Limited is seeking a Customer Service Advisor to join our home-based team. The role focuses on delivering outstanding customer experiences via inbound calls and emails, with comprehensive training on systems and processes.

The position operates 37.5 hours weekly, with a Monday–Friday rota between 8am and 6.15pm. A supportive environment emphasizes development, quality customer care, and working in a regulated, compliant setting.

Qualifications

• Maintain high standards of customer care in every interaction.
• Develop skills within a professional environment.
• Able to work in a fast paced targeted environment.

Responsibilities

• Handle inbound calls and emails to assist customers.
• Update bank or address details and process payments as required.
• Respond to emails on a rotational basis as part of the team.
• Receive training to handle more complex client and commercial partner queries.
• Work toward targets such as calls per hour and call quality.

Job description

Premium Credit Limited is seeking a Customer Service Advisor to join our home-based team. The role focuses on delivering outstanding customer experiences via inbound calls and emails, with comprehensive training on systems and processes.

The position operates 37.5 hours weekly, with a Monday–Friday rota between 8am and 6.15pm. A supportive environment emphasizes development, quality customer care, and working in a regulated, compliant setting.