Customer Service Agent - Payments, Apps & Support

Marston Holdings Limited; Inverness; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Staff benefits

Job summary

Marston Holdings Ltd is seeking friendly Customer Service Agents for its busy Contact Centre in the UK. You will handle inbound calls, process payments, assist with applications, and respond to a wide range of queries with empathy and professionalism.

The role is full-time, 37.5 hours per week, with shifts between 8am and 8pm, Monday to Friday. This fixed-term 3-month contract offers an excellent chance to gain contact centre experience within a supportive team.

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handle inbound customer calls.
• Take and process payments accurately.
• Assist with applications and account queries.
• Respond to queries in a professional and empathetic manner.
• Update customer records using internal systems.

Skills

Customer service

Communication

Time management

Teamwork

Independent work

Tools

Microsoft Office

Job description

Marston Holdings Ltd is seeking friendly Customer Service Agents for its busy Contact Centre in the UK. You will handle inbound calls, process payments, assist with applications, and respond to a wide range of queries with empathy and professionalism.

The role is full-time, 37.5 hours per week, with shifts between 8am and 8pm, Monday to Friday. This fixed-term 3-month contract offers an excellent chance to gain contact centre experience within a supportive team.