Customer Support Advisor - Growth, Rewards & Impact

Sysco GB; Ewloe; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Huge discount on food products

Recognition awards and incentives

Pension

Career opportunities at Sysco Brakes

More benefits

Job summary

Brakes in the UK is recruiting a Customer Support Advisor to join the busy contact centre team. Salary is 28,110 per annum, with an excellent monthly bonus and a range of benefits. Working 37.5 hours per week over 5/7 days, including weekends on a rota basis.

The role involves handling inbound/outbound contacts, order placement, query resolution and service issue management, delivering great customer care in line with Brakes’ values and service standards.

Qualifications

• Be able to think quickly on your feet, enabling the best outcome for all customers.
• Fantastic problem solving skills
• Great rapport building ability – communication is key
• A strong level of written and verbal communication, with a great attention to detail.
• Be able to work in a busy and fast paced environment
• Experience on SAP would be desirable, but not essential – our training is second to none.

Responsibilities

• Multi skilled across both sales and customer care functions
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
• Ensure good communication links with various departments and utilise and follow internal policies
• Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
• Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process
• Meet and exceed quality targets in line with the Quality Framework

Skills

Think quickly

Problem solving

Rapport building

Written and verbal communication

Busy fast-paced work

SAP experience

Tools

SAP

Job description

Brakes in the UK is recruiting a Customer Support Advisor to join the busy contact centre team. Salary is 28,110 per annum, with an excellent monthly bonus and a range of benefits. Working 37.5 hours per week over 5/7 days, including weekends on a rota basis.

The role involves handling inbound/outbound contacts, order placement, query resolution and service issue management, delivering great customer care in line with Brakes’ values and service standards.