Customer Support Advisor — Grow with a Leading Foodservice Team

Brakes; Neston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Huge food discounts

Pension

Career opportunities at Brakes

Recognition awards

Job summary

Brakes is hiring a Customer Support Advisor in our contact centre. You will handle inbound and outbound calls, place orders, resolve issues and promote our sales-through-service approach to grow profitability and loyalty.

You will liaise with Field Sales to nurture relationships and ensure cross-department collaboration. Be ready to learn Brakes products and processes, deliver high-quality service, and meet KPI targets in a fast-paced environment.

Qualifications

• Ability to think quickly to achieve the best outcome for customers.
• Strong problem solving skills are essential.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Handle inbound and outbound customer contacts including orders, queries and service issues.
• Add value using Brakes’ sales-through-service approach to drive growth and loyalty.
• Liaise with Field Sales to nurture and retain customers and ensure clear cross-department communication.
• Invest in personal development to deepen knowledge of Brakes products, services and processes.
• Meet quality targets in line with the Quality Framework.

Skills

Quick thinking

Problem solving

Rapport building

Written communication

Verbal communication

Fast-paced

Tools

SAP

Job description

Brakes is hiring a Customer Support Advisor in our contact centre. You will handle inbound and outbound calls, place orders, resolve issues and promote our sales-through-service approach to grow profitability and loyalty.

You will liaise with Field Sales to nurture relationships and ensure cross-department collaboration. Be ready to learn Brakes products and processes, deliver high-quality service, and meet KPI targets in a fast-paced environment.