Customer Service Advisor — Uncapped Bonus & Career Growth

Halfords; Plymouth; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Discounts on garage bills

Cycle to Work Scheme

Share Save scheme

Health Cash Plan

Pension Scheme

Job summary

Halfords, the UK's leading motoring and cycling retailer, is hiring a Customer Service Advisor. You will be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

The role requires a proven track record of delivering excellent customer service, IT literacy, and the ability to stay calm under pressure while working toward targets.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and proficient with computer systems.
• Ability to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Full driving licence with less than 9 points, as role includes vehicle collection and delivery.

Responsibilities

• Handle job bookings in our in-house system.
• Discuss technical concerns with customers.
• Be the welcoming face for customers and assist with bookings and vehicle queries.

Skills

Customer service

IT literacy

Calm under pressure

Target-driven

Autocentre experience

Full driving licence

Job description

Halfords, the UK's leading motoring and cycling retailer, is hiring a Customer Service Advisor. You will be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

The role requires a proven track record of delivering excellent customer service, IT literacy, and the ability to stay calm under pressure while working toward targets.