Customer Support Advisor -Czech Speaking

Concentrix; Belfast City District; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discount on car and home insurance (AX

Refer a friend incentive

Employee Assist Program

Employee Stock Purchase Plan (ESPP)

Job summary

Concentrix is hiring a Customer Support Advisor to join the Primark team in Belfast. This full-time, 40-hour-per-week role is hybrid, with 2 days in the office and 3 days remote, on a rotational shift from 8am to midnight, Monday through Sunday.

You will handle customer inquiries via social media and email, resolving issues such as missing orders, payments, product availability, and order changes, while maintaining professionalism and a cheerful demeanor.

Qualifications

• Minimum of 6 months customer service experience (mandatory).
• Fully flexible between 8am-12am (Mon-Sun).
• Hybrid role with 2 days in Belfast office and 3 days at home.

Responsibilities

• Address general inquiries from customers through social media and email.
• Assist with missing orders, payment concerns, product availability, and order modifications or cancellations.

Skills

Customer service

Social media

Job description

Experience the power of a game-changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

Pay - Hourly rate of £12.75

Location - Hybrid role with 2 days in our Belfast office and 3 days from the comfort of your own home!

Address - 49 Eeast Bridge Street, Belfast BT1 3NR

Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

What’s in it for you

• Discount on car and home insurance with AXA!
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Concentrix is a great match if you:

• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
• Have a spotless record, free from any credit, criminal or disciplinary issues

Experience the best version of you!

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location:

GBR Belfast - Maysfield