Customer Support (Polish-speaking)

Concentrix; Belfast City District; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

On-site gym

On-site parking

Private medical insurance

Referral programme

Employee stock purchase plan

Job summary

Concentrix is hiring a Customer Support Advisor for the Primark team in Belfast. You will respond to customer inquiries via social media and email, addressing issues like missing orders, payments, and product availability.

The role operates on a hybrid model, with a 40-hour, Monday-Sunday shift pattern from 8am to 12am. The successful candidate will be fluent in Polish and English, have at least 6 months of customer service experience, and be flexible to work across the 8am–12am window.

Qualifications

• Must be fluent in Polish and English (oral and written).
• Minimum of 6 months customer service experience.

Responsibilities

• Handle general inquiries from customers via social media and email.
• Assist with order modifications, cancellations, and payment concerns.
• Maintain empathetic and professional communication with customers.

Skills

Polish

English

Social media experience

Job description

Experience the power of a game-changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

• Hourly rate of £12.75
• Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home.
• Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

What’s in it for you

• Discount on car and home insurance with AXA!
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Concentrix is a great match if you:

• Are proficient or bilingual in Polish and English (oral and written).
• Social media or content moderation experience (desired).
• Minimum of 6 months customer service experience (mandatory).
• Are fully flexible between 8am-12am Monday to Sunday.
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
• Have a spotless record, free from any credit, criminal or disciplinary issues

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Job Type: Full-time

• Employee stock purchase plan
• On-site gym
• On-site parking
• Private medical insurance
• Referral programme

Work Location: Hybrid remote in Belfast BT1 3NR