Customer Support Advisor

Concentrix; Newcastle upon Tyne; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Fortnightly pay

28 days holiday

Discount on Home Broadband

Mobile plan discounts for you and five

Discounted TV packages

PUREGYM discounts

Incentive prizes for top performers

Benefits and discounts with local and

Job summary

Concentrix is hiring a Customer Service Advisor for our Newcastle, Tyne and Wear onsite site. You will handle billing and technical queries, take payments, and guide customers through products to improve their experience.

The role requires strong English communication, flexibility to work shifts 8am–9pm, and at least six months of customer service experience. Training attendance is essential, with a comprehensive onboarding program and on-site parking.

Qualifications

• Minimum 6 months of continuous Customer Service experience.
• Excellent communication skills in English (spoken and written).
• Willingness to attend 100% of training sessions.
• Comfort with using multiple computer systems.

Responsibilities

• Assist customers with billing and technical queries.
• Take payments and resolve billing issues.
• Guide customers through products and features to maximise usage and satisfaction.
• Identify sales opportunities through lead generation.

Skills

English proficiency

Shift flexibility

Customer service experience

Training attendance

Computer literacy

Multisystem navigation

Interpersonal skills

Job description

Experience the power of a game-changing career

Are you passionate about helping others and have a knack for communicating and problem-solving? If you’re tech-savvy and thrive on efficiency then this could be your calling!

We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players, and go-getters to join us at our buzzing Newcastle Upon Tyne Site!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As a Customer Service Advisor on our team, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with, diagnosing and solving a range of issues and queries from our customers.

Supporting customers with their bills and technical queries, such as taking payments, billing issues and queries regarding their service, service support and guiding customers through products or features and how to optimize their use, achieving and exceeding sales, productivity and customer satisfaction targets, as well as identifying sales opportunities through lead generation. As the first point of contact, you’ll dive into engaging, diverse conversations with customers to understand their goals, challenges, and needs and positively guide them through service excellence.

To succeed, you’ll need to be an excellent communicator who can hear what is not being said and proactively offer solutions with empathy. We want people eager to learn and quick on the uptake. Overall your main priority will be to maintain or improve an excellent customer experience.

Are you ready to expand your knowledge and further your career? Unlock endless possibilities for your future

Career growth and personal development

This full time, onsite position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Concentrix is a great match if you:

• Are proficient in English (oral and written)
• Are flexible to work shifts between, 8am – 9pm from Monday to Sunday
• Have a minimum of 6 months of continuous Customer Service experience
• Can commit to 100% training attendance to ensure you are fully prepared for your role.
• Embrace technology and have proficient computer literacy skills
• Have the ability to speedily navigate multiple systems effectively
• Have excellent interpersonal and communication skills

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• An hourly rate of £12.75 (£26,520 per year)
• Fortnightly Pay
• 40 Hour, permanent contract with 28 days paid holiday per year
• Discount on your Home Broadband
• Mobile phone plan discounts for you plus FIVE people of your choice!
• Discounted TV packages
• Fantastic discount at PUREGYM
• Amazing regular incentive prizes for top performers
• Benefits and discounts with local and national suppliers
• Refer a Friend incentive earning up to £600 per successful referral PLUS additional incentives monthly!
• Free healthcare cover for you and your dependents with pension (after one year)
• Onsite car parking

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.

Customer Support Advisor • Newcastle, Tyne and Wear, GB