Customer Support Advisor

Concentrix; Belfast City District; Hybrid; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Discounts on AXA insurance

28 days paid holidays

Refer a friend incentive

Employee Assist Program

Wrkit platform access

PUREGYM discount

Free healthcare cover with pension (1y

UNUM Dental cover

Employee Stock Purchase Plan

Job summary

Concentrix is hiring a Customer Support Advisor in Belfast for a hybrid role (2 days in-office, 3 days remote). You will handle customer inquiries via social media and email, resolving issues like missing orders and payment concerns while maintaining a friendly and professional manner.

The shift runs 8am–12am with a 40-hour week, and the role offers competitive pay and benefits. Candidates should have strong English (and Polish) language skills and at least 6 months of customer service

Qualifications

• Excellent English & Polish verbal/written skills.
• Minimum of 6 months customer service experience is required.

Responsibilities

• Address general inquiries from customers via social media and email.
• Handle issues such as missing orders, payment concerns, and order modifications or cancellations.
• Maintain a empathetic, patient, and professional demeanor while assisting customers.

Skills

English & Polish

Social media experience

Customer service

Shift flexibility

Job description

Customer Support Advisor

Job Description

Join Concentrix Today! Experience The Power Of a Game-changing Career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

• Pay - Hourly rate of £12.25
• Location - Hybrid role with 2 days in our Belfast office and 3 days from the comfort of your own home!
• Address - 49 E Bridge Street, Belfast BT1 3NR
• Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

What’s In It For You

• Discount on car and home insurance with AXA!
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• PUREGYM Discount & 0% joining fee.
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Concentrix Is a Great Match If You

• Excellent English & Polish verbal/written skills.
• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
• Have a spotless record, free from any credit, criminal or disciplinary issues

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location:

GBR Belfast - Maysfield