Social Media Specialist

Concentrix; Belfast City District; On-site; GBP 35,818,000 - 39,950,000; Full time

Benefits offered by this job

Discount on car and home insurance

28 days paid holidays

Refer a friend incentive

Employee Assist Program

PUREGYM Discount

Free healthcare cover (with pension)

Employee Stock Purchase Plan

Job summary

Concentrix is hiring a Social Media Specialist in Belfast to provide a premium, white‑glove experience across social media, chat, email, WhatsApp and calls. You will own issues, respond quickly, and engage customers with professional tone to boost satisfaction.

The role requires strong English writing, fast, accurate typing, and interest in VR. It is based at our Belfast VR Hub with 40 hours weekly, including late shifts up to midnight.

Qualifications

• Fluent in English (C1 CEFR).
• Typing speed 55 WPM with accuracy of 95%.
• Experience with social media management; VR interest desirable.

Responsibilities

• Deliver exceptional customer service through phone, social media, and forums.
• Resolve customer issues quickly using available tools and resources.
• Engage with customers at all experience levels in a supportive manner.
• Respond professionally to comments and questions, resolving issues promptly.
• Act as a brand ambassador, matching the client’s tone in all interactions.
• Identify opportunities to reduce customer effort and boost satisfaction.
• Monitor forums for issues and escalate or resolve as needed.
• Contribute to a knowledge base of resolutions.
• Support engagement and community management services.
• Ensure responses align with brand personality and answer questions thoroughly.
• Craft engaging responses to foster community participation.
• Develop user-generated content to meet community goals.

Skills

Social media

English fluency

Typing 55 WPM

Job description

Job Title

Social Media Specialist

Job Description

Join Concentrix Today! Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.

• Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
• Hours: 40 hours paid production scheduled between 11am - Midnight, Monday to Friday.
• Salary: £12.75 per hour with a 20% pay increase for hours worked between 10pm and midnight + additional perks and company benefits to help support your unique lifestyle.
• Must be fluent in English (C1 CEFR level) and the ability to type 55 words per minute.

What You Will Do In This Role

You will be supporting VR customers providing a ‘white glove’ experience via social media, chat, email, WhatsApp and calls. You will own and resolve issues for customers using the tools and resources provided. You will be expected to deliver assistance in an engaging manner - supporting customers at all experience levels. Providing professional responses to user comments and questions and resolution of problems and issues whilst helping to identify opportunities to reduce customer effort and drive User satisfaction both online and over the phone. There is also a product reccomendations element on the campaign – pitching products and services to customers that add comfort, protection or extra value to what the customer already has. You will be required to have excellent written/spoken English skills with the ability to type formulative responses in a quick and accurate manner. These responses will be seen online so speed and accuracy are paramount to this role.

What’s In It For You

• Discount on car and home insurance with AXA!
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program-a range of support and resources, accessed free.
• PUREGYMDiscount & 0% joining fee.
• Free healthcare coverfor you and your dependents with pension (after one year)
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Responsibilities

• Deliver exceptional customer service through phone, online forums, social media, and product reviews.
• Resolve customer issues efficiently using available tools and resources.
• Engage with customers of all experience levels in a supportive manner.
• Respond professionally to comments and questions, resolving issues promptly.
• Act as a brand ambassador, adopting the client's culture and tone in all interactions.
• Seek opportunities to reduce customer effort and enhance satisfaction.
• Quickly identify and address customer pain points.
• Monitor forums for issues and elevate or resolve them as needed.
• Contribute to a resolution knowledge base.
• Support engagement and community management services.
• Ensure responses align with brand personality and answer questions thoroughly.
• Craft engaging responses to foster community participation.
• Develop user-generated content to meet community goals.

Your Qualifications

Concentrix is a great match if you:

• Have professional experience or an in-depth understanding of social media.
• Fluent in English (C1 CEFR level).
• Typing speed 55 WPM and accuracy of 95%.
• Experience or interest in virtual reality gaming is desirable.

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.