Customer Support Advisor

West Sussex.info; Selsey; On-site; GBP 23,751 - 25,354; Full time

Benefits offered by this job

Annual bonus eligibility

50% contribution towards nursery fees

25% gym discount

Two company-paid volunteer days per year

Employee Assistance Program

Company paid social events

Birthday and anniversary gift vouchers

Job summary

A customer service-oriented firm in Selsey is seeking a Customer Support Advisor to serve as the first point of contact for customers. The successful candidate will handle inbound and outbound communication, manage email correspondence, and support team initiatives. This permanent role offers a starting salary of £23,751 with growth potential, a friendly team environment, and various employee benefits including a bonus eligibility and contributions to nursery fees. Join us to make a meaningful impact!

Qualifications

• Passionate about delivering excellent customer service.
• Friendly and confident with a positive attitude.
• Ability to interact and support team members.

Responsibilities

• Serve as the first point of contact for inbound customer queries.
• Handle and resolve customer telephone calls.
• Manage the company mailboxes and respond to emails.

Skills

Customer service excellence

Positive telephone manner

Team player

Attention to detail

Self-motivation and resilience

Ability to work under pressure

Job description

Helping people find jobs in the local area since 2008

Salary £23,751 per annum rising to £25,354 on 1 April 2026

We are seeking someone who is passionate about delivering the best possible service to our customers across Telephone, and Emails. You will be the first point of contact with our customers and first impressions count!

Typical day in the life of a Customer Support Advisor

• Being the first point of contact for all inbound customer contact
• Answering and resolving incoming telephone calls
• Making outbound calls
• Managing company mailboxes (responding to email)
• Answering and responding to customer contact
• Processing incoming post
• Composing letters to customers
• Updating records on the company database
• Scanning and filing of paperwork
• Providing support as required throughout the company

Package for a Customer Support Advisor

• Starting salary £23,751 (rising to £25,354 from 1 April 2026)
• Hours (36.15) Monday-Friday between 9am-5pm
• Contract Permanent
• Location Selsey, West Sussex
• Target is an Employee Ownership Trust - you will become a beneficiary after 12 months employment
• Annual bonus eligible after 12 months service (subject to business performance)
• Supportive & friendly team to help you develop in the role
• 50% contribution towards nursery fees at the Pink Cottage
• 25% gym discount at Thrive gym
• Auto enrollment pension
• Growing business with opportunity for career progression
• Two company‑paid volunteer days per year
• Employee Assistance Program
• Company paid social events throughout the year
• Birthday, work anniversary and Christmas gift voucher

What are we looking for?

• Someone who is passionate about delivering an excellent service in every customer interaction
• A friendly, confident telephone manner with a positive attitude and approach
• A great team player who enjoys interacting and supporting others
• Excellent attention to detail
• Self‑motivation, resilience, and driven to exceed performance targets
• Ability to work under pressure in a fast‑paced environment

A bit about Target Professional Services

Target Professional Services are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for over 35 years. We became an Employee Ownership Trust (EOT) in 2022.

Our company values

Respect, Passion, Integrity, and Innovation underpin everything we do. Our culture is supportive and friendly.

Our Vision

"Everyone connected to their pensions and savings." Securely, confidently, globally

Our Mission

"By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally"