Customer Support Advisor

Yolk Recruitment Limited; Blackwood; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave (including bank/b

Death in Service benefit (3x salary)

Employee Assistance Programme (EAP)

5% employer pension contribution

Early finishes on Fridays

Free on-site fruit

Stable, full-time on-site role within,

Job summary

Yolk Recruitment Limited is seeking a Customer Support Advisor for a leading European manufacturer in the nutritional food sector. This is a fast-paced, on-site position in Blackwood with a competitive salary and clear progression opportunities.

You will be the main point of contact for customers and internal teams, ensuring orders, deliveries and queries are handled accurately while maintaining strong communication across the business.

Qualifications

• Experience in customer service or sales support.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office; Sage 200 experience is advantageous.

Responsibilities

• Manage day-to-day customer requirements and administration.
• Handle inbound queries and provide timely support.
• Provide updates on orders and deliveries.
• Process customer purchase orders accurately.
• Coordinate weekly customer update meetings.
• Maintain accurate customer records and information.
• Liaise with logistics partners to arrange and track deliveries.
• Support coordination of new product launches.
• Communicate effectively with internal teams regarding customer needs.

Skills

Customer service

Communication skills

Microsoft Office

Sage 200

Tools

Microsoft Office

Sage 200

Job description

Customer Support Advisor

Salary: £28,000 - £29,000 per annum
Location: Blackwood

The Opportunity

Yolk Recruitment is proud to be supporting a leading European manufacturer within the nutritional food sector in their search for a Customer Support Advisor.

This is an excellent opportunity to join a fast-paced, growing business supplying high-quality products to some of the biggest names in health and sports nutrition. You'll play a key role in ensuring exceptional customer service and smooth operational delivery across the business.

The Role

Reporting to the Business Development Manager, the Customer Support Advisor will be a key point of contact for customers and internal teams. You'll ensure all customer requirements are managed efficiently and accurately while maintaining strong communication across the business.

Key Responsibilities

• Manage day-to-day operational and administrative customer requirements
• Handle inbound customer queries and provide timely support
• Provide updates on orders and deliveries
• Process customer purchase orders accurately
• Coordinate weekly customer update meetings
• Maintain accurate customer records and information
• Liaise with logistics partners to arrange and track deliveries
• Support coordination of new product launches
• Communicate effectively with internal teams regarding customer needs

About You

• Previous experience in a customer service or sales support role
• Strong communication skills, both written and verbal
• Confident with numbers and attention to detail
• Proficient in Microsoft Office
• Experience with Sage 200 is advantageous but not essential

Key Attributes

• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail with a \"right first time\" approach
• Confident working with stakeholders at all levels
• Team player with a proactive and flexible attitude
• Self-motivated with the ability to work independently when required

What's on Offer

• Salary of £28,000 - £29,000
• 33 days annual leave (including bank holidays)
• Additional holiday entitlement with service
• Death in Service benefit (3x salary)
• Employee Assistance Programme (EAP)
• 5% employer pension contribution
• Early finishes on Fridays
• Free on-site fruit
• Stable, full-time on-site role within a growing business