Customer Support Adviser — Flexible Hours & Growth

Selwood Housing Group; Trowbridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working opportunities

Cycle to work scheme

Ongoing training and development

Supportive team environment

Job summary

Selwood Housing Group is seeking a Customer Support Adviser to join our friendly team on a full-time permanent basis in Trowbridge, UK. You will be the first point of contact, providing advice, resolving enquiries and delivering excellent customer service across telephone, email and face-to-face channels, including reception duties.

You’ll be a confident communicator with a positive attitude, committed to creating great customer experiences and upholding our values of fairness, dignity and

Qualifications

• Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent.
• Excellent telephone manner.
• Previous experience in a customer focused environment.
• Proven experience of a CRM management system.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

Responsibilities

• Be the first point of contact for customers, providing advice and resolving enquiries with professionalism, empathy and care.
• Handle enquiries across telephone, email and face-to-face channels, including reception duties.
• Help deliver exceptional experiences that make customers feel valued and supported.

Skills

Literacy & numeracy

Excellent telephone manner

Customer-focused

Strong communication

Education

Grade 4/C English & Maths

Tools

CRM software

Job description

Selwood Housing Group is seeking a Customer Support Adviser to join our friendly team on a full-time permanent basis in Trowbridge, UK. You will be the first point of contact, providing advice, resolving enquiries and delivering excellent customer service across telephone, email and face-to-face channels, including reception duties.

You’ll be a confident communicator with a positive attitude, committed to creating great customer experiences and upholding our values of fairness, dignity and