Customer support adviser (Permanent, full time)

Shropshire Towns and Rural Housing; Folly Gate; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Life assurance

Flexible working opportunities

Competitive pension

Cycle to work scheme

Ongoing training and development

Hearing from customers and solving won

Job summary

Selwood Housing is seeking a Customer Support Adviser to join a friendly team on a full-time basis. You will be the first point of contact, resolving enquiries and providing guidance across telephone, email and face-to-face channels.

You will handle reception duties, build positive relationships with customers, and communicate clearly with empathy. The role offers flexible working opportunities and a supportive development environment.

Qualifications

• Good literacy and numeracy (minimum grade 4/C in English and Maths) or equivalent.
• Excellent telephone manner and clear communication.
• Experience using a CRM management system.

Responsibilities

• Be the first point of contact for customers, helping resolve enquiries and provide advice across channels (phone, email, face-to-face).
• Deliver consistent, positive customer experiences and turn enquiries into solutions.
• Support reception duties and contribute to a friendly, efficient service.

Skills

Customer service

Communication

Empathy

Education

English & Maths GCSE (grade 4/C or above)

Tools

CRM system

Job description

Do you enjoy helping people and finding solutions? Are you passionate about delivering excellent customer support and creating positive experiences? We're looking for a Customer Support Adviser on a full time permanent, basis to join our friendly and dedicated team. As a Customer Support Adviser, you'll be the first point of contact for our customers, helping to resolve enquiries, provide advice and ensure they receive the support they need. You'll turn everyday enquiries into exceptional experiences, helping customers feel valued, supported and listened to.
Working across telephone, email and face-to-face channels, including Reception duties, you'll make a difference one conversation at a time. We're looking for someone who shares our values and enjoys helping people, finding solutions and delivering excellent customer service. You'll be a confident communicator with a positive attitude, a collaborative approach and a genuine commitment to creating great customer experiences. You're keen to learn, develop your skills and continuously improve, always looking for ways to enhance the service you provide. You communicate clearly, confidently and with empathy across a range of channels, building positive relationships and ensuring customers feel listened to, valued and supported. Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent

• Excellent telephone manner
• Proven experience of a CRM management system
  At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.

You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working opportunities
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• If you enjoy helping people, solving problems and turning everyday enquiries into exceptional experiences, we'd love to hear from you.

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

Keywords: Customer Service Representative, Location