Customer Support & Admin Specialist (Flexible Hours)

Travail Employment Group; North Bradley; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Parking

On-Site Facilities

Job summary

Travail Employment Group in Trowbridge is seeking a proactive Customer Service Administrator to join the team. The role involves administrative duties and customer support to ensure requests are handled efficiently and engineers are scheduled effectively.

You will manage tickets in FreshDesk, track progress, and provide regular updates to customers, while maintaining accurate records and producing essential reports.

Qualifications

• Strong IT skills with MS Office (Word, Excel, Outlook).
• Excellent written and verbal communication.
• Experience in administration, customer support or helpdesk preferred.

Responsibilities

• Log, update, and track support tickets in FreshDesk.
• Monitor queues and inboxes to ensure timely progress.
• Provide customers with regular updates on cases.
• Schedule engineer visits, installations, and maintenance.
• Maintain accurate customer records and documentation.
• Produce reports and administrative documents as required.
• Assist with quotations, purchase orders and service paperwork.
• Escalate urgent issues per SLA.

Skills

MS Office

Communication

Customer Service

Time Management

Attention to detail

Organisational skills

Telephone manner

Teamwork

Tools

FreshDesk

Halo

ServiceNow

Zendesk

Job description

Travail Employment Group in Trowbridge is seeking a proactive Customer Service Administrator to join the team. The role involves administrative duties and customer support to ensure requests are handled efficiently and engineers are scheduled effectively.

You will manage tickets in FreshDesk, track progress, and provide regular updates to customers, while maintaining accurate records and producing essential reports.