Customer Service Advisor (6 month Fixed Term)

People First; Warrington; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Aviva Workplace Pension (matching up\u

Flexible hours

28 days annual leave (rising to 33)

Job summary

Warrington Housing Association in Warrington is seeking a Customer Service Advisor on a 6-month fixed-term contract. Initially, the role is 3 days per week in the office and may become full-time later.

You will handle queries via phone, email and the customer portal, supporting rent collection, repairs and inquiries with a customer-focused approach. The role offers a benefits package, pension and flexible hours, with emphasis on delivering excellent service to WHA customers and the wider

Qualifications

• Experience in frontline customer service
• Strong communication and problem-solving skills
• Comfortable using IT systems and portals

Responsibilities

• Provide first point of contact support to all WHA customers via telephone, email and the customer portal
• Process rent payments and log repair requests accurately
• Resolve inquiries and understand customer challenges to tailor the service
• Perform related administrative duties to support service delivery

Skills

Customer service

Communication

IT skills

Tools

CRM software

Job description

For almost 50 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live.

Our work is more than homes, it is about the people, it's about community, it's about taking an asset based approach to supporting tangible, long-lasting change.

Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever.

Delivering on our Ambition

Customer Service Advisor (6 month Fixed Term)

Initially - 3 days per week (Office based)

Flexible opportunity - part-time with potential to increase hours

We are initially looking to appoint someone on a part-time basis. However, we anticipate that the role may develop over time and could become full-time in the future.

We recognise that increasing hours may not be possible or desirable for everyone, so applications are welcomed from candidates seeking part-time work, regardless of whether they would be interested in a full-time position at a later date. Any future changes to hours would be discussed and agreed with the successful candidate.

Plus, fantastic benefits;

Enjoy Benefits Package

Aviva Workplace Pension Scheme we match your contributions up to 10%

Agile approach to the role and service delivery

28 days annual leave, rising by one day per annum up to a maximum of 33 days after 5 years' service, plus Bank / Public Holidays.

The Customer Service Advisor role will be a key player and will contribute to enhancing our customer offer as we continue to move forward, you will be part of an essential team within WHA whose role is to deliver and improve the customer experience.

You will provide outstanding customer service on a first point of contact basis to all WHA customers, via several methods including telephone, email and through our customer portal, directly assisting customers in solving their queries. The role is varied, and you could be answering queries about anti-social behaviour, taking rent payments, logging a repair request, following through to completion, asking customers how satisfied they are with the service or seeking to understand their challenges to help us adapt the service to meet their needs. There will be other administrative duties or tasks relevant to the role.

If you like being busy, enjoy an ever-changing role and are driven to provide the best customer service and have a positive and caring approach, then we would love to hear from you.

The role will be predominantly office based; you should have keen IT skills with the ability to learn new concepts and implement processes. Ideally you will have experience of delivering excellent customer service within the social housing sector or lettings world, however this is not essential – we just want the right person, who has fantastic customer service at the heart of everything you do.

Please note that we reserve the right to extend the closing date or close applications early.

Interviews: TBC

Warrington Housing Association

the Gateway

89 Sankey Street

Warrington

WA1 1SR

email: [e-mail]

Additional Leave Company Pension Cycle to work scheme Free parking Sick Pay Enjoy Benefits Package

The Gateway89 Sankey StreetWarringtonCheshireWA1 1SRUnited Kingdom