Customer Service Advisor - Impactful Housing Support

Jobtrain; Witney; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement 25 days to 28 days

Flexible working policy

Gym and swimming membership

EV lease scheme

Job summary

Cottsway in Witney is seeking a Customer Service Advisor to join our busy Customer Services Team. You will be the first point of contact for customers, handling a high volume of enquiries and delivering an excellent customer experience every time.

The role involves responding mainly by telephone, as well as email, letters, our website and occasional face-to-face contact. You will manage customer feedback, investigate complaints and work towards positive resolutions.

Qualifications

• Experience in a call centre or customer service environment.
• Outstanding communication skills and a professional telephone manner.
• Ability to handle a high volume of enquiries calmly and efficiently.

Responsibilities

• Handle customer enquiries primarily by telephone, plus email, letters, website, and occasional face-to-face.
• Manage customer feedback and investigate complaints to achieve positive resolutions.
• Work as part of a busy team to deliver an excellent customer experience.

Skills

Call centre experience

Customer service excellence

Strong communication

Telephone manner

Job description

Cottsway in Witney is seeking a Customer Service Advisor to join our busy Customer Services Team. You will be the first point of contact for customers, handling a high volume of enquiries and delivering an excellent customer experience every time.

The role involves responding mainly by telephone, as well as email, letters, our website and occasional face-to-face contact. You will manage customer feedback, investigate complaints and work towards positive resolutions.