Customer Support Adviser (Permanent, 37 hours per week)

Selwood Housing Group; Trowbridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working opportunities

Cycle to work scheme

Ongoing training and development

Supportive team environment

Job summary

Selwood Housing Group is seeking a Customer Support Adviser to join our friendly team on a full-time permanent basis in Trowbridge, UK. You will be the first point of contact, providing advice, resolving enquiries and delivering excellent customer service across telephone, email and face-to-face channels, including reception duties.

You’ll be a confident communicator with a positive attitude, committed to creating great customer experiences and upholding our values of fairness, dignity and

Qualifications

• Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent.
• Excellent telephone manner.
• Previous experience in a customer focused environment.
• Proven experience of a CRM management system.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

Responsibilities

• Be the first point of contact for customers, providing advice and resolving enquiries with professionalism, empathy and care.
• Handle enquiries across telephone, email and face-to-face channels, including reception duties.
• Help deliver exceptional experiences that make customers feel valued and supported.

Skills

Literacy & numeracy

Excellent telephone manner

Customer-focused

Strong communication

Education

Grade 4/C English & Maths

Tools

CRM software

Job description

Helping customers feel at home starts with exceptional customer service.

Do you enjoy helping people and finding solutions? Are you passionate about delivering excellent customer support and creating positive experiences? If so, we'd love to hear from you.

We're looking for a Customer Support Adviser on a full time permanent basis to join our friendly and dedicated team. As the first point of contact for many of our customers, you'll be the voice that makes a difference, providing advice, resolving enquiries and ensuring every interaction is handled with professionalism, empathy and care.

About the role

This is a varied and rewarding role where no two days are the same. As a Customer Support Adviser, you'll be the first point of contact for our customers, helping to resolve enquiries, provide advice and ensure they receive the support they need. You'll turn everyday enquiries into exceptional experiences, helping customers feel valued, supported and listened to.

Working across telephone, email and face-to-face channels, including Reception duties, you'll make a difference one conversation at a time.

What we’re looking for:

We're looking for someone who shares our values and enjoys helping people, finding solutions and delivering excellent customer service. You'll be a confident communicator with a positive attitude, a collaborative approach and a genuine commitment to creating great customer experiences.

Customer Driven

You put customers at the heart of everything you do, taking the time to understand their needs and ensuring every interaction is positive, professional and helpful.

Accountability

You take ownership of customer enquiries, keeping customers informed and doing your best to resolve issues promptly and effectively.

You're keen to learn, develop your skills and continuously improve, always looking for ways to enhance the service you provide.

Champion Communication

You communicate clearly, confidently and with empathy across a range of channels, building positive relationships and ensuring customers feel listened to, valued and supported.

You’ll bring:

• Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent
• Excellent telephone manner
• Previous experience in a customer focused environment
• Proven experience of a CRM management system
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

For further information on the role, please review the job description attached to the advert.

The successful candidate will be required to complete Right to Work checks.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.

You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Some of our benefits include:

• Flexible working opportunities
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.

We may close this vacancy early depending on application volumes, so we encourage early applications.