Office-Based Customer Support & Admin Specialist

Focus Resourcing Limited; Reading; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary of 25,000 - 30,000

24 days holiday

Free parking and pension scheme

Cycle to Work Scheme

Staff kitchen with sofa, TV and free茶/

Free life assurance and long-term sick

Option to purchase company shares

Job summary

Focus Resourcing Limited is seeking a Customer Support Administrator to join a busy Reading office. The role involves handling customer enquiries, coordinating engineer visits, and logging faults to resolve issues.

You will manage orders, quotations and delivery notes while maintaining customer records and supporting daily operations. The ideal candidate has office-based customer service or administration experience, strong communication and organisational skills, and confidence with Microsoft

Qualifications

• Previous office-based customer service or administration experience.
• Excellent communication and organisational skills.
• Ability to prioritise a busy workload and resolve problems.
• Confident using Microsoft Office.
• Salesforce and Xero experience advantageous.

Responsibilities

• Handle customer enquiries and resolve issues efficiently
• Coordinate engineer diaries, maintenance visits and installations
• Log and track customer faults through to resolution
• Process customer orders, quotations and delivery notes
• Liaise with customers, engineers and suppliers
• Maintain customer records and provide general administrative support

Skills

Communication

Organisational skills

Microsoft Office

Tools

Salesforce

Xero

Job description

Focus Resourcing Limited is seeking a Customer Support Administrator to join a busy Reading office. The role involves handling customer enquiries, coordinating engineer visits, and logging faults to resolve issues.

You will manage orders, quotations and delivery notes while maintaining customer records and supporting daily operations. The ideal candidate has office-based customer service or administration experience, strong communication and organisational skills, and confidence with Microsoft