Customer Support Administrator

JobStart Scheme; Randalstown; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail and production company in Northern Ireland is seeking a Customer Support Administrator to manage customer communication and process orders. The role involves handling stock information, website updates, and assisting with office administration. Ideal candidates will possess strong communication skills and a positive customer service approach. The position offers up to 25 hours per week with potential for career development and ongoing employment depending on business growth.

Benefits

Full training provided

Career development support

Responsibilities

• Respond to customer enquiries by email in a timely and professional manner.
• Provide product information, quotations and updates on order status.
• Process incoming orders accurately and maintain up-to-date records.
• Monitor stock levels and liaise with suppliers regarding pricing and delivery.
• Ensure production staff have all necessary materials and details to complete orders.
• Track progress of production and update customers on timelines.
• Update product listings, pricing and content on the company website.
• Upload product images and promotional materials online.
• Assist with general office administration including filing and data entry.
• Support management with reports and documentation as required.

Skills

Strong communication skills for dealing with customers and colleagues

Ability to work effectively as part of a team

Good computer literacy including use of email, websites and online systems

Ability to organise tasks, manage time and maintain accuracy in work

Positive approach to customer service and building customer relationships

Experience using Canva or Adobe Photoshop (or willingness to learn)

Previous experience in a customer service or administration role

Interest in e-commerce, online retail or small business operations

Job description

THE EMPLOYER IS: TED & STITCH LTDThe Customer Support Administrator will support day-to-day communication with customers, process orders, manage stock information, coordinate with the production team, assist with website updates, and ensure smooth workflow throughout the business.The role is key in maintaining positive customer relationships and supporting the efficient runningof our online retail operations.Full training will be provided. The successful participant will receive guidance to develop both occupational skills and employability skills, including mentoring and career development support. There is anintention to continue the role beyond the funded period if business growth allows.

Responsibilities

• Respond to customer enquiries by email in a timely and professional manner.
• Provide product information, quotations and updates on order status.
• Process incoming orders accurately and maintain up-to-date records
• Monitor stock levels and liaise with suppliers regarding pricing and delivery.
• Ensure production staff have all necessary materials and details to complete orders.
• Track progress of production and update customers on timelines.
• Update product listings, pricing and content on the company website.
• Upload product images and promotional materials online.
• Assist with general office administration including filing and data entry.
• Support management with reports and documentation as required.

Skills and Qualifications

• Strong communication skills for dealing with customers and colleagues.
• Ability to work effectively as part of a team.
• Good computer literacy including use of email, websites and online systems.
• Ability to organise tasks, manage time and maintain accuracy in work.
• Positive approach to customer service and building customer relationships.
• Experience using Canva or Adobe Photoshop (or willingness to learn).
• Previous experience in a customer service or administration role.
• Interest in e-commerce, online retail or small business operations.

Further Information

JobStart Opportunity – Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Salary: 16-17 £7.55, 18-20 £10.00, 21+ £12.21 per hour

No. vacancies: 1

Contract Type: Temporary

Weekly hours: 25

Published date: 12/11/2025

Closing date: 23/12/2025

Worktime: To be confirmed with employer