Customer Support & Admin Specialist

Resource Recruitment; Poole; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Private medical cover

Employee assistance program

Company pension

Life assurance

Cycle to work scheme

Job summary

Resource Recruitment is seeking a proactive Customer Support Administrator to join a busy team in Poole. You will handle calls and emails, support engineers and internal teams, and ensure a first-class customer experience. Strong admin skills and a passion for service are essential.

Role offers a permanent, full-time position with 40 hours weekly, hybrid or on-site support, and a package including private medical cover and a pension. Training and progression opportunities may arise.

Qualifications

• At least 2 years' experience in an administrative or customer support role.
• Experience supporting customers via telephone and email.
• Ability to deliver exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• The ability to work independently and as part of a team.
• Positive, resilient and solution-focused approach.
• Good knowledge of Microsoft Outlook, Teams, Word and Excel.

Responsibilities

• Answer incoming calls and direct enquiries appropriately.
• Make outbound calls to customers as required.
• Resolve customer queries and complaints, escalating where necessary.
• Maintain accurate customer records within the CRM system.
• Respond to requests for information in a professional and timely manner.
• Support Field Service Engineers with scheduling and customer communications.
• Prepare quotations and process customer orders.
• Work collaboratively with internal departments to ensure a seamless customer experience.
• Undertake additional administrative duties to support the wider team and business.

Skills

Customer service

Telephone support

Organisation

Communication

Teamwork

Problem solving

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Resource Recruitment is seeking a proactive Customer Support Administrator to join a busy team in Poole. You will handle calls and emails, support engineers and internal teams, and ensure a first-class customer experience. Strong admin skills and a passion for service are essential.

Role offers a permanent, full-time position with 40 hours weekly, hybrid or on-site support, and a package including private medical cover and a pension. Training and progression opportunities may arise.