Customer Support Administrator

Cox Automotive; Market Harborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discounts & cashback

Birthday off paid

Well-Being Day

Charity Day

Career progression

Pension scheme

Job summary

Cox Automotive in Market Harborough is seeking a Customer Support Administrator to join the Demo & Events Team at Bruntingthorpe. You will deliver outstanding customer service, support vehicle demonstrations and events, and coordinate bookings, keys and related administration for UK brands.

Your day may include assisting customers by phone and email, liaising with logistics partners, and maintaining accurate records while working with multiple internal teams.

Qualifications

• Customer-focused with strong communication.
• Proficient in Microsoft Office.
• Organised with attention to detail and multitasking.
• Able to work outdoors in all weather.

Responsibilities

• Support customers via phone and email.
• Manage vehicle and event booking requests.
• Coordinate demo fleet activities and administration.
• Liaise with logistics partners for vehicle availability.
• Process and manage vehicle keys and systems.
• Maintain accurate records and customer data.
• Work with internal teams to meet service levels.
• Support office-based and site activities.

Skills

Customer service

Communication skills

Organised

Attention to detail

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Customer Support Administrator

Demo & Events Team ¦ Manheim Vehicle Services

Bruntingthorpe

£27,144

40 hours a week (Monday – Friday)

Accelerate your career with a company that leads the way!

Manheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of vehicle preparation services – ensuring every vehicle is ready for both wholesale and retail markets.

Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency. As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction.

At every stage, our team is committed to operational excellence and providing an exceptional customer experience – because for us, it’s not just about vehicles, it’s about the people we serve.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

What You'll Be Doing

You’ll play a key role in delivering outstanding customer service while helping coordinate vehicle demonstrations and events for some of the UK's leading automotive brands.

Your day may include:

• Supporting customers through phone and email communications
• Managing vehicle and event booking requests
• Coordinating demo fleet activities and administration
• Liaising with logistics partners to ensure vehicles are available when needed
• Processing and managing vehicle keys and associated systems
• Maintaining accurate records and customer data
• Working closely with internal teams to ensure service levels are achieved
• Supporting both office-based and operational activities across the site

What Makes This Role Different?

This isn't your typical desk-based admin position.

Our team combines customer service, administration, and hands-on operational support. One moment you'll be helping a customer solve a query, the next you'll be supporting vehicle movements, preparing vehicles for events, or retrieving keys ready for bookings.

You’ll enjoy:

• A varied role with a mix of office and operational responsibilities
• Working with multiple teams across the business
• Opportunities to learn new skills and develop your career
• Full training and ongoing support
• Being part of a team that genuinely makes a difference to customer experience

What We're Looking For

We're less interested in what you've done before and more interested in your attitude and potential.

You'll be someone who:

• Enjoys helping customers
• Has great communication skills
• Is organised and pays attention to detail
• Can manage multiple tasks and priorities
• Likes solving problems
• Is comfortable using Microsoft Office
• Has a positive, proactive approach
• Is eager to learn and develop
• Doesn’t mind occasionally working outdoors in all weather conditions

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.