Service Administrator

JCT600 Ltd; Doncaster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

34 days annual leave increasing to 38 days

Enhanced maternity and paternity leave

Training and development opportunities

Cycle-to-work and discounted gym schemes

Referral scheme up to £1,000

Job summary

A leading automotive company in the UK is seeking a Service Administrator to deliver exceptional customer experiences. This role involves managing service bookings, collaborating with technical teams, and ensuring accurate documentation. The ideal candidate will possess strong communication and organizational skills, alongside the ability to multitask in a busy environment. Full-time employment with competitive benefits, including generous annual leave and family support, is offered. This is an excellent opportunity to grow your career in a supportive company.

Qualifications

• Previous experience in an automotive customer support role is preferable.
• Strong communication and organisational skills are essential.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Deliver customer experiences that exceed expectations.
• Take ownership of daily service booking approvals.
• Work closely with technical teams for accurate fault resolution.
• Lead the initiation of diagnostic documentation.
• Collaborate with the Parts Department for parts availability.
• Maintain accurate updates of the C2/loan vehicle fleet.
• Achieve 100% accuracy in all administrative activities.
• Represent JCT600 professionally via phone and email.

Skills

Strong communication skills

Organisational skills

Multitasking ability

Job description

Service Administrator

Location: Doncaster

Responsibilities

• Deliver customer experiences that exceed expectations, guided by clear Brand and JCT600 quality measures.
• Take ownership of daily service booking approvals, helping ensure a smooth and efficient workflow.
• Work closely with technical teams, arranging calls for diagnostic bookings to support accurate fault resolution.
• Lead the initiation of Brand and JCT600 diagnostic documentation, contributing to a high‑quality service process.
• Collaborate with the Parts Department to confirm parts availability for all scheduled bookings.
• Help keep customers moving by maintaining accurate updates of the C2/loan vehicle fleet.
• Take pride in precision, achieving 100% accuracy in all administrative activities.
• Demonstrate excellence with a 100% pass rate in Brand tests and audits.
• Ensure reliable performance insights through complete and accurate data collection.
• Communicate professionally and confidently via phone and email, representing JCT600 with clarity and care.

What We’re Looking For

• Previous experience in an automotive customer support role. (preferable)
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

What We Offer

• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Training & development: From foundation to advanced levels through brand partner training and JCT600 academies
• Cycle‑to‑work and discounted gym schemes
• Referral scheme up to £1,000

Read more about our Employee Benefits - JCT600

Why JCT600?

• We’ve spent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

How to Apply

At JCT600, you’re always a name, never a number. Ready to drive your career forward?

Click “Apply Now” and upload your CV.

Looking for future roles? Submit your CV directly here and join our talent pool.

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be members of the Automotive 30% Club and a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Customer Service and Sales

Industries: Automotive and Retail Motor Vehicles