Automotive Support & Events Coordinator

Cox Automotive; Lutterworth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Extra holiday days

Birthday off (paid)

Well-Being Day

Charity Day

Career progression

Pension plan

Job summary

Cox Automotive in the United Kingdom is seeking a Customer Service Administrator to support vehicle demonstrations and events. You will handle phone and email inquiries, coordinate bookings and fleet movements, and maintain records while collaborating with logistics and internal teams.

This role blends office work with hands-on operations, requiring a positive attitude and a willingness to learn. Full training and opportunities for progression are provided.

Qualifications

• Enjoys helping customers.
• Has great communication skills.
• Is organised and pays attention to detail.
• Can manage multiple tasks and priorities.
• Likes solving problems.
• Is comfortable using Microsoft Office.
• Has a positive, proactive approach.
• Is eager to learn and develop.

Responsibilities

• Supporting customers through phone and email communications.
• Managing vehicle and event booking requests.
• Coordinating demo fleet activities and administration.
• Liaising with logistics partners to ensure vehicles are available when needed.
• Processing and managing vehicle keys and associated systems.
• Maintaining accurate records and customer data.
• Working closely with internal teams to ensure service levels are achieved.
• Supporting both office-based and operational activities across the site.

Skills

Customer service mindset

Communication skills

Organisation & attention to detail

Multitasking

Problem solving

Proactive attitude

Willingness to learn

Tools

Microsoft Office

Job description

Cox Automotive in the United Kingdom is seeking a Customer Service Administrator to support vehicle demonstrations and events. You will handle phone and email inquiries, coordinate bookings and fleet movements, and maintain records while collaborating with logistics and internal teams.

This role blends office work with hands-on operations, requiring a positive attitude and a willingness to learn. Full training and opportunities for progression are provided.