Customer Support Administrator

Cox Automotive; Lutterworth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Extra holiday days

Birthday off (paid)

Well-Being Day

Charity Day

Career progression

Pension plan

Job summary

Cox Automotive in the United Kingdom is seeking a Customer Service Administrator to support vehicle demonstrations and events. You will handle phone and email inquiries, coordinate bookings and fleet movements, and maintain records while collaborating with logistics and internal teams.

This role blends office work with hands-on operations, requiring a positive attitude and a willingness to learn. Full training and opportunities for progression are provided.

Qualifications

• Enjoys helping customers.
• Has great communication skills.
• Is organised and pays attention to detail.
• Can manage multiple tasks and priorities.
• Likes solving problems.
• Is comfortable using Microsoft Office.
• Has a positive, proactive approach.
• Is eager to learn and develop.

Responsibilities

• Supporting customers through phone and email communications.
• Managing vehicle and event booking requests.
• Coordinating demo fleet activities and administration.
• Liaising with logistics partners to ensure vehicles are available when needed.
• Processing and managing vehicle keys and associated systems.
• Maintaining accurate records and customer data.
• Working closely with internal teams to ensure service levels are achieved.
• Supporting both office-based and operational activities across the site.

Skills

Customer service mindset

Communication skills

Organisation & attention to detail

Multitasking

Problem solving

Proactive attitude

Willingness to learn

Tools

Microsoft Office

Job description

What You'll Be Doing

You'll play a key role in delivering outstanding customer service while helping coordinate vehicle demonstrations and events for some of the UK's leading automotive brands.

• Supporting customers through phone and email communications
• Managing vehicle and event booking requests
• Coordinating demo fleet activities and administration
• Liaising with logistics partners to ensure vehicles are available when needed
• Processing and managing vehicle keys and associated systems
• Maintaining accurate records and customer data
• Working closely with internal teams to ensure service levels are achieved
• Supporting both office-based and operational activities across the site

What Makes This Role Different?

This isn't your typical desk-based admin position. Our team combines customer service, administration, and hands-on operational support. One moment you'll be helping a customer solve a query, the next you'll be supporting vehicle movements, preparing vehicles for events, or retrieving keys ready for bookings. You'll enjoy:

• A varied role with a mix of office and operational responsibilities
• Working with multiple teams across the business
• Opportunities to learn new skills and develop your career
• Full training and ongoing support
• Being part of a team that genuinely makes a difference to customer experience

We're less interested in what you've done before and more interested in your attitude and potential. You'll be someone who:

• Enjoys helping customers
• Has great communication skills
• Is organised and pays attention to detail
• Can manage multiple tasks and priorities
• Likes solving problems
• Is comfortable using Microsoft Office
• Has a positive, proactive approach
• Is eager to learn and develop
• Doesn't mind occasionally working outdoors in all weather conditions

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Cox Automotive is the world's largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail.

£27,144 40 hours a week (Monday - Friday)

Accelerate your career with a company that leads the way! Manheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of vehicle preparation services - ensuring every vehicle is ready for both wholesale and retail markets. Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency. As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction. At every stage, our team is committed to operational excellence and providing an exceptional customer experience - because for us, it's not just about vehicles, it's about the people we serve.

Why Join Us & What's In It For You?

As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme