Customer Experience & Events Administrator

Cox Automotive; Market Harborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discounts & cashback

Birthday off paid

Well-Being Day

Charity Day

Career progression

Pension scheme

Job summary

Cox Automotive in Market Harborough is seeking a Customer Support Administrator to join the Demo & Events Team at Bruntingthorpe. You will deliver outstanding customer service, support vehicle demonstrations and events, and coordinate bookings, keys and related administration for UK brands.

Your day may include assisting customers by phone and email, liaising with logistics partners, and maintaining accurate records while working with multiple internal teams.

Qualifications

• Customer-focused with strong communication.
• Proficient in Microsoft Office.
• Organised with attention to detail and multitasking.
• Able to work outdoors in all weather.

Responsibilities

• Support customers via phone and email.
• Manage vehicle and event booking requests.
• Coordinate demo fleet activities and administration.
• Liaise with logistics partners for vehicle availability.
• Process and manage vehicle keys and systems.
• Maintain accurate records and customer data.
• Work with internal teams to meet service levels.
• Support office-based and site activities.

Skills

Customer service

Communication skills

Organised

Attention to detail

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Cox Automotive in Market Harborough is seeking a Customer Support Administrator to join the Demo & Events Team at Bruntingthorpe. You will deliver outstanding customer service, support vehicle demonstrations and events, and coordinate bookings, keys and related administration for UK brands.

Your day may include assisting customers by phone and email, liaising with logistics partners, and maintaining accurate records while working with multiple internal teams.