Customer Support & Admin Specialist (Office-Based)

ExamWorks Investigation Services Limited; Bolton; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

ExamWorks UK is seeking a Customer Service Representative / Technical Support Administrator in Bolton. This office-based role requires managing communications, supporting field-based colleagues, and ensuring smooth service delivery within a busy operations team.

You will handle calls, coordinate with clients and field staff, log queries, and maintain accurate records while adhering to SLAs and GDPR/quality standards. Permanent contract with a salary of £25,056 per annum.

Qualifications

• Strong verbal and written communication skills.
• Confident and professional telephone manner.
• Proficient in IT systems with accurate data entry abilities.
• Excellent organisational and time management skills.
• Previous office-based administration experience.
• Ability to understand and action written instructions effectively.
• Complaint-handling experience.
• Knowledge of EWIS processes (desirable).
• Financial awareness and strong problem-solving skills.

Responsibilities

• Handle inbound and outbound telephone calls professionally.
• Deliver exceptional customer service and build strong client relationships.
• Manage, log, and elevate initial complaints appropriately.
• Process incoming correspondence, including letters and emails.
• Allocate tasks to field agents and liaise with the Field Force team.
• Maintain accurate client account records and data entry.
• Produce clear, high-quality written communications.
• Monitor diaries and follow up on outstanding reviews.
• Ensure compliance with GDPR, ISO Quality & Security Systems, and company policies.
• Meet internal and external service level agreements (SLAs).
• Achieve performance targets and quality audit standards.

Skills

Communication

Telephone manners

IT systems

Organisation

Administration

Written instructions

Complaint handling

EWIS knowledge

Problem solving

Job description

ExamWorks UK is seeking a Customer Service Representative / Technical Support Administrator in Bolton. This office-based role requires managing communications, supporting field-based colleagues, and ensuring smooth service delivery within a busy operations team.

You will handle calls, coordinate with clients and field staff, log queries, and maintain accurate records while adhering to SLAs and GDPR/quality standards. Permanent contract with a salary of £25,056 per annum.