Inspiring Team Lead — Operations & Service Excellence

ExamWorks Group

Bolton

On-site

GBP 36,000 - 48,000

Full time

14 days+

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Job summary

ExamWorks Group in Bolton is seeking an inspirational Team Manager to lead and develop a high performing operational team, delivering exceptional customer service and hitting service targets. You will coach, mentor and conduct reviews, manage workloads, monitor KPIs and collaborate with HR, QA, Sales and Training to drive continuous improvement.

This is a permanent, on-site role offering rewards and progression.

Qualifications

Previous experience managing and developing a team.
Proven ability to deliver results against KPIs, targets and service levels.
Experience setting and managing performance objectives.
Strong coaching, mentoring and people development skills.
Experience analysing performance data and driving improvements.

Responsibilities

Lead, inspire and motivate a team to deliver outstanding service and achieve operational targets.
Manage team workloads and resources to meet internal and external service level agreements (SLAs).
Monitor productivity, quality and performance against KPIs.
Provide coaching, mentoring and development support to team members and future leaders.
Conduct regular one-to-ones, performance reviews, appraisals and team meetings.
Create and maintain personal development plans and SMART objectives for all direct reports.
Manage attendance, absence and wellbeing in line with company policies.
Support recruitment, onboarding and development of new team members.
Foster a positive team culture that encourages collaboration, accountability and success.