Customer Support Advisor - First-Call Resolution

ExamWorks Group; Bolton; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

ExamWorks Group in Bolton is seeking a Customer Support Advisor to join our team, delivering first-class support to solicitors, medical experts, suppliers, and claimants throughout the case journey. You will be the first point of contact for inquiries, aiming for first-call resolution with empathy.

This role offers a permanent, full-time position with 37.5 hours per week, salary £26,152, and training to build experience in a fast-paced environment handling sensitive cases.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle inbound and outbound telephone calls from claimants, solicitors and other stakeholders.
• Provide clear, professional information regarding case progress.
• Book medical-legal appointments and ensure regulatory compliance.
• Maintain accurate case documentation with high-quality written communication.
• Escalate complaints appropriately and support swift resolution.
• Identify opportunities to improve processes and reduce repeat calls.

Skills

Communication skills

Customer-focused

Detail-oriented

Problem solving

IT literacy

Job description

ExamWorks Group in Bolton is seeking a Customer Support Advisor to join our team, delivering first-class support to solicitors, medical experts, suppliers, and claimants throughout the case journey. You will be the first point of contact for inquiries, aiming for first-call resolution with empathy.

This role offers a permanent, full-time position with 37.5 hours per week, salary £26,152, and training to build experience in a fast-paced environment handling sensitive cases.