Customer Support & Admin Specialist

Confidential; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Lunch provided

Job summary

Confidential, based in Chelsea, London, is seeking a Customer Support Administrator to be the first line of contact for customers by phone and email. You will manage service requests from queries to resolution, and work closely with the Customer Service Manager and a small team.

The role requires 3+ years in customer service in fast-paced settings, and proficiency with MS Office. Office hours are 8:30 AM to 5:30 PM, with lunch provided. Chelsea Harbour office, full-time permanent position.

Qualifications

• 3+ years in customer service in a fast-paced environment.
• Organised and detail-oriented with strong multitasking.

Responsibilities

• Handle inbound customer queries via phone and email.
• Prepare service quotations, spare part quotations, and invoices.
• Coordinate with field engineers and logistics for warranty/repair cases.
• Process UK system installations and schedule site visits.
• Maintain accurate records of all cases for visibility.

Skills

Customer service

Organisational skills

MS Office proficient

Proactive approach

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Confidential, based in Chelsea, London, is seeking a Customer Support Administrator to be the first line of contact for customers by phone and email. You will manage service requests from queries to resolution, and work closely with the Customer Service Manager and a small team.

The role requires 3+ years in customer service in fast-paced settings, and proficiency with MS Office. Office hours are 8:30 AM to 5:30 PM, with lunch provided. Chelsea Harbour office, full-time permanent position.