IT Operations Technician - Hybrid IT Support & Growth

IGD (Institute of Grocery Distribution); Watford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Market leading pension

Bonus scheme

Annual leave trading

Medical insurance

Job summary

IGD is seeking an IT Operations Technician to support day-to-day IT services, troubleshoot issues, and contribute to project work. You will join a team that values growth, collaboration and delivering reliable technology to colleagues.

This hybrid role combines BAU tasks with participation in IGD Technology projects. Based near London, you’ll help optimise experiences for staff while enjoying a balanced work life.

Qualifications

• 1-3 years IT experience expected
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication with internal stakeholders

Responsibilities

• Assist with BAU tasks including joiner/mover/leaver, incident tickets in ITSM, security tasks and user requests
• Participate in IGD industry events
• Contribute technical knowledge to enhance IGD Technology Team
• Support delivery of IGD Technology projects and initiatives

Skills

IT experience

Troubleshooting

Stakeholder communication

Technical mindset

Tools

ITSM platform

Job description

IGD is seeking an IT Operations Technician to support day-to-day IT services, troubleshoot issues, and contribute to project work. You will join a team that values growth, collaboration and delivering reliable technology to colleagues.

This hybrid role combines BAU tasks with participation in IGD Technology projects. Based near London, you’ll help optimise experiences for staff while enjoying a balanced work life.