Client Growth & Renewal Manager (Hybrid)

CIH International Housing Group; Radlett; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Market leading pension

Bonus scheme

Buy/sell annual leave

Generous medical insurance

Job summary

IGD is seeking a Customer Manager to oversee the commercial relationship with key clients, driving engagement and ensuring renewal of contracted revenue while upselling IGD products and services. The role combines client leadership with strategic growth across a hybrid, London-area footprint.

The Customer Manager will attend industry events, act as a brand ambassador, and strengthen advocacy within client organisations while coordinating cross-functional support to realise opportunities.

Qualifications

• Evidence of commercial acumen and success in a data, research, or SaaS environment.
• Understanding of how Insight informs client decision making.
• Interest in the Food, Drink and Grocery sector.
• Ability to link macroeconomic events to client opportunities and challenges.
• Confident and articulate in a business setting.
• High work ethic and reliability.

Responsibilities

• Renew contracted revenue with increases (RPI% & PE%).
• Grow commercial revenue by upselling products/services.
• Lead client-facing activities (State of the Nation, Deep Dive sessions, SLA deliverables).
• Attend industry events as IGD brand ambassador.
• Increase stakeholder engagement and advocacy within client organisations.
• Be the first point of contact and escalation for client opportunities/challenges.
• Nurture internal relationships to support client success.

Skills

Commercial acumen

SaaS experience

Insight/data driven

Client engagement

Business communication

Job description

IGD is seeking a Customer Manager to oversee the commercial relationship with key clients, driving engagement and ensuring renewal of contracted revenue while upselling IGD products and services. The role combines client leadership with strategic growth across a hybrid, London-area footprint.

The Customer Manager will attend industry events, act as a brand ambassador, and strengthen advocacy within client organisations while coordinating cross-functional support to realise opportunities.