Customer Support & Subscriptions Executive (Hybrid)

IGD group; Watford; Hybride; GBP 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Market leading pension

Bonus scheme

Buy and sell annual leave

Medical insurance package

Résumé du poste

IGD is seeking a Customer Support Executive to assist customers with inquiries, process sales orders, and manage subscriptions. You will maintain CRM data and collaborate with the client success, insights, and marketing teams to deliver a high-quality customer experience.

The role requires detail orientation, strong communication, and the ability to manage multiple priorities in a fast-paced environment. A hybrid working model is offered with a mix of home and office-based work near London.

Qualifications

• Previous experience in customer service, sales order processing, or subscription management is preferred.
• A degree qualification is desired but not essential.
• Experience using CRM software or customer management tools.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Detail-oriented with accuracy in orders and updating databases.

Responsabilités

• Respond to customer inquiries via phone, email, and our AskIGD service in a timely and professional manner.
• Process customer orders accurately and efficiently, ensuring correct product, service and billing details.
• Oversee subscription services by onboarding new users, resolving issues, and facilitating setup of web subscriptions.
• Maintain and update the CRM database with accurate customer information.
• Resolve customer complaints quickly and effectively, ensuring positive outcomes and loyalty.
• Stay updated on product and service knowledge to provide the best support.
• Collaborate with client success, insights and marketing teams to ensure seamless customer experience.
• Manage a select group of accounts, supported by an account-based marketing program.
• Follow-up with customers to ensure issues are resolved and subscriptions are properly managed.
• Provide insights to management on customer feedback and process improvements.

Connaissances

Customer service

Sales order processing

Subscription management

CRM systems

Communication skills

Multitasking

Time management

Formation

Bachelor's degree preferred

Outils

CRM software

Microsoft Office

Description du poste

IGD is seeking a Customer Support Executive to assist customers with inquiries, process sales orders, and manage subscriptions. You will maintain CRM data and collaborate with the client success, insights, and marketing teams to deliver a high-quality customer experience.

The role requires detail orientation, strong communication, and the ability to manage multiple priorities in a fast-paced environment. A hybrid working model is offered with a mix of home and office-based work near London.