Customer Success Specialist: Telematics & Fleet Growth

GRS Fleet Telematics; Southampton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A tech solutions company in Southampton is seeking a Customer Success Representative to enhance customer experiences with their telematics systems. The role involves supporting customer onboarding, optimizing product use, and managing customer communications. Candidates should be pursuing or have completed a relevant degree, possess excellent communication skills, and be detail-oriented. This role is a great opportunity to learn about customer success and technology in a dynamic environment.

Qualifications

• Currently pursuing or recently completed a business, communications, or related degree.
• Proficiency in Microsoft Office and willingness to learn customer success tools.
• Customer-focused mindset with strong attention to detail.

Responsibilities

• Support customer onboarding and training processes.
• Assist with customer communications and support tickets.
• Help customers optimise their use of our tracking platform.

Skills

Excellent communication

Problem-solving skills

Attention to detail

Customer-focused mindset

Technical product understanding

Education

Pursuing or completed a business or communications degree

Tools

Microsoft Office

Job description

A tech solutions company in Southampton is seeking a Customer Success Representative to enhance customer experiences with their telematics systems. The role involves supporting customer onboarding, optimizing product use, and managing customer communications. Candidates should be pursuing or have completed a relevant degree, possess excellent communication skills, and be detail-oriented. This role is a great opportunity to learn about customer success and technology in a dynamic environment.