Head of Customer Success & Growth (Telematics)

GRS Fleet Telematics; Southampton; Presencial; GBP 70.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary plus equity

Work with cutting-edge technology

Direct impact on business growth

Descripción de la vacante

A leading telematics firm in the UK is seeking a Customer Success Lead to drive customer retention and value from their investment in advanced telematics technology. The role involves developing customer success strategies, building a high-performing team, and managing customer onboarding and expansion processes. The ideal candidate will have over 5 years of experience in customer success or account management, preferably in the SaaS or technology sectors, and possess strong analytical and leadership skills. This position offers competitive salary and equity in a fast-growing company.

Formación

• 5+ years of customer success or account management experience, preferably in SaaS/technology.
• Proven track record of building customer success functions from scratch.
• Experience with telematics, fleet management, or automotive industry preferred.

Responsabilidades

• Develop and execute customer success strategy and processes.
• Build and lead a high-performing customer success team.
• Own customer onboarding, adoption, and expansion processes.
• Monitor customer health metrics and proactively address churn risks.
• Collaborate with sales team on account expansion opportunities.

Conocimientos

Customer success strategy

Team building

Analytical skills

Communication

Educación

Bachelor's degree in business or related field

Herramientas

CRM platforms

Customer success platforms

Descripción del empleo

A leading telematics firm in the UK is seeking a Customer Success Lead to drive customer retention and value from their investment in advanced telematics technology. The role involves developing customer success strategies, building a high-performing team, and managing customer onboarding and expansion processes. The ideal candidate will have over 5 years of experience in customer success or account management, preferably in the SaaS or technology sectors, and possess strong analytical and leadership skills. This position offers competitive salary and equity in a fast-growing company.