Telematics CSM: Data-Driven Customer Success

Aviva; England; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Salary circa £45,000-£55,000

Bonus opportunity – 10% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including sustainability options

Paid volunteering days

Job summary

A leading insurance company in the United Kingdom is seeking a Customer Success Manager focused on telematics. In this role, you will monitor program performance and design initiatives to improve road safety while working with analytics and operations teams. The ideal candidate will bring strong commercial awareness and proven experience in motor insurance, particularly telematics. This position offers a competitive salary, bonus opportunities, and extensive employee benefits.

Qualifications

• Experience in motor insurance, especially telematics.
• Ability to turn data into actionable insights.
• Proven track record in influencing change.

Responsibilities

• Monitor telematics programme performance to identify trends.
• Collaborate with teams to resolve issues and shape strategies.
• Design driver coaching programmes based on insights.

Skills

Strong commercial awareness

Confident analytical skills

Excellent communication skills

Stakeholder management

Change management

Job description

A leading insurance company in the United Kingdom is seeking a Customer Success Manager focused on telematics. In this role, you will monitor program performance and design initiatives to improve road safety while working with analytics and operations teams. The ideal candidate will bring strong commercial awareness and proven experience in motor insurance, particularly telematics. This position offers a competitive salary, bonus opportunities, and extensive employee benefits.